About Us

iHelpBD is dealing mostly with IT enabled products and services founded in 2013. iHelpBD is the major platform for constructing and publishing interactive decision Product. Our consumers use iContact, for interactive troubleshooters, contact core scripts, medical, insurance, Bank, government, sales, and a myriad of exclusive uses. We are a VOIP software and services based organization in Bangladesh Dhaka, with massive experience in telecommunication solution. Most of our crew members are Bangladeshi citizen residing in Dhaka (Bangladesh). iHelBD is a private software program firm committed to provide market leading software program solutions. We specialize in VOIP software program and develop the usage........

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Call Center Software Features

Call center software, also commonly referred to as contact center software, is a solution that powers inbound and outbound communications for businesses and organizations. Agents use this software program as a tool to furnish customer service for inbound communications and to reach clients via outbound communications. The software helps agent productivity by offering features such as intelligent call routing, predictive dialer, speech recognition, analytics, and more. Historically, call center platforms connected calls to an agent through a piece of hardware called an Automatic Call Distributor (ACD). It is a system that approves organizations to manipulate multiple communication channels such as phone, email, live chat, instant messaging, SMS text, and social media. It can be used as a part of a client support or help desk software program with a ticketing feature to help agents reply to customer queries and get to the bottom of issues. iHelpBD provides Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, PBX functionality and much more.

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IP-PBX Software Features

An IP-PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a positive number of external phone lines. PBX stands for Private Branch Exchange, which is a non-public telephone network used within a company or organization. The users of the PBX phone system can communicate within their company or organization and the outside world, using different communication channels like Voice over IP, ISDN or analog. VoIP portal can be blended with traditional PBX performance to allow businesses to use their managed intranet to help minimize long distance expenses and take advantage of the benefits of a single network for voice and data (converged network). An IP PBX might also also provide CTI (Computer telephony integration) features.

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Advanced-IVR Features

IVR (Interactive Voice Response) technology allows between computer and human via phone, in IVR system caller can choose any option from menu by pressing digits to get information for example press 1 for sales, press 2 for support. You can also give voice command, the system routes the caller to the right menu, operator, or sales agent. That friendly automated voice you hear when you call a business? That’s IVR at work. Here are some reasons for using IVR. IVR is a cloud service and easy to set up you just need an internet connection. IVR application can be used to control almost any function where the interface can be broken down into a series of simple interaction. IVR systems developed in the network are sized to handle large call volumes. Whatever you choose, most groups locate that implementing an IVR system consequences in time-efficiency and savings

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