Features

  • Agent Reporting
  • Agent-to-Agent Calling
  • Automated Workflows
  • Automatic Call Distributor (ACD)
  • Business Hours
  • Call Barging
  • Call Control
  • Call Disposition Codes and Notes
  • Call Monitoring
  • Call Queues
  • Call Recording

  • Click-to-Call
  • Computer Telephony Integration (CTI)
  • Contact History
  • Contact Lists
  • Contact Tags
  • Create a Ticket from Talkdesk
  • Custom Agent Statuses
  • Custom Fields
  • Custom Permissions
  • Custom Reporting
  • Data Import & Sync
  • Desktop Notifications
  • Email Notifications
  • Enhanced Caller ID
  • Forward-to-Phone
  • Historical Reporting
  • Inbound Call Blocking
  • Intelligent Reconnect
  • Interactive Voice Response (IVR) System
  • International Numbers
  • Local Caller ID
  • No Answer Call Forwarding
  • Outbound Caller ID
  • Personalized Greetings
  • Prebuilt Reports
  • Ring Groups
  • Skills-Based Routing
  • SMS CSAT (Beta)
  • Unlimited Concurrent Calls
  • Virtual Call Center
  • Visual Flow Designer
  • Voicemail
  • IVR Solution