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Workforce Management (WFM) in Call Center

To work a fruitful call center organizations should be aware of the numbers The main numbers by a long shot are those of the staff set up to deal with inbound customer contacts Furthermore that is the........ Read More

Call Center Software Features in Bangladesh

An excessive number of telephones are ringing persistently Call center agents sitting before their workstation getting back to back calls Other calls queuing up Furthermore agents appear to be talking........ Read More

Facebook Management Software

In the last few years an extreme change has occurred in customer service Business people are communicating with their customers through different media Agents are replying to customers over call SMS e........ Read More

Omnichannel Contact Center Solution

Omnichannel contact center solution Omnichannel contact center solution contact center solution service Communicate product service platform channel communication omnichannel contact center solution c........ Read More

5 tips to grow your business with call center software

The fact that you re considering a call center service for your company can only mean one thing you have achieved a substantial point of growth Congratulations on reaching this milestone Adding a call........ Read More

Reporting feature of a call center software

Keeping a standard for your contact center is not easy You need to manage things properly to maintain them because managing a contact center is crucial to reach out to your targeted audience If you ar........ Read More

What is Telemedicine?

A tool that makes healthcare more accessible cost effective and that increases patient engagement is telemedicine Telemedicine was first introduced in the late 1950 s since than it has contributed to ........ Read More

What is a Cloud-based Call Center?

A Cloud based call center is a web accessible platform for handling customer calls and interactions Call centers based in the cloud can be accessed from virtually anywhere eliminating the requirement ........ Read More

What is a ticket management system?

A ticket management system is a software that helps you manage customers support tickets It is easy to setup and simple to use with this software it is quite easy to keep track cases and history of ti........ Read More

Why iHelpBD is the best Call Center Software Company in Bangladesh?

Call Center software automates and standardizes the process of receiving and responding to customer phone calls Unified Customer Service Experience Unified customer service experience reduces customer........ Read More

customizable call center software is easily

iHelpBD is a smart way to get rid of call center problems iHelpBD s call center software is easily customizable that is why we have clients in different sectors iHelpBD has a dedicated support team th........ Read More

You must know terms of call center software

You might not want to agree but in our daily lives we use abbreviations and terminologies without knowing their proper meaning or usage Other times we might be familiar with the terms but fail to real........ Read More

How to start a call center in Bangladesh

Customer care has been creating a great market for short term job This centers are served by the students Following are the information that a person need to start a call center in Bangladesh 1 Licens........ Read More

MetLife one of our valuable clients

MetLife insurance is providing quality service to all its customer by call center service By calling 16344 or 09666777000 agent manager and policy owner can know its services terms and condition insur........ Read More

Fedex Call Center Software Service Provided By iHelpBD

We are pleased to announce that we iHelpBD is providing quality service to FedEX Bangladesh for more than 1 year This service includes Call Centre hotline service which is........ Read More

Latest News

Workforce Management (WFM) in Call Center

Call Center Software Features in Bangladesh

Facebook Management Software

Omnichannel Contact Center Solution

5 tips to grow your business with call center software

Reporting feature of a call center software

What is Telemedicine?

What is a Cloud-based Call Center?

What is a ticket management system?

Why iHelpBD is the best Call Center Software Company in Bangladesh?

customizable call center software is easily

You must know terms of call center software

How to start a call center in Bangladesh

MetLife one of our valuable clients

Fedex Call Center Software Service Provided By iHelpBD

Software for the next generation

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