Advanced AVR Solutions

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The Advanced IVR (Interactive Voice Response) is a feature that allows a computer greeting system to receive incoming calls and directs them to the appropriate department or extension. Using IVR Solutions you can automate common customer interactions. Also, customers can easily access the information they require even after the normal office hours when your agents are not available. It handles 100% of calls 24/7, reduces waiting time to zero and offers predefined answers to the most common requests. The caller simply navigates the customized menu through the use of voice and the telephone keypad. IVR System is now a time tested tool for inbound inquiries notifications with the ability to collect customers' responses and enable a 2-way interaction. You can reduce the burden on your agents in the call center by using our IVR as so many of the incoming calls are resolved automatically through IVR interaction and only complex issues are transferred to the appropriate agent in the appropriate department. Our IVR provides agents with real-time preview and context of call hence enable agents to resolve issues efficiently thus improving customer satisfaction levels. IVR provides them with a tool for the automatic first interaction with their customers which like this professional and elite business experience. Benefit from advanced automated features that are seamlessly integrated into the API

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Basic features


  • Can be Integrated with custom CRM, APIs

  • Hosted hence quick Deployment,

  • IVR System provides redundancy and failover.

  • Using our IVR Solution build brand loyalty and improve customer satisfaction.

  • Powerful real-time monitoring and reporting.

Use Cases


HealthCare

IVR Automated interactive voice response, IVR is commonly used in health sector for patients regarding medical appointments and related information. And so many surveys shown that IVR calls are equal Effective as live calls.



Bank

IVR is most important part for banking sector. By ( IVR ) Interactive Voice Response system can save money and time in this sector. We can save time by using IVR to quickly customers to the right agent or prerecorded script to solve their problem. IVR makes customer services and engagement better over the entire customer’s lifecycle.


Emergencies

An emergency is an unexpected and serious situation such as an accident, which must be dealt with quickly. By Using, an IVR system can be a force multiplier for an emergency response center, providing more information to more callers in less time. A standard message can be delivered, minimizing confusing instructions.


Travel

The travel agency always have to ensure that each customer is getting their information regarding time, tickets and others. In such circumstances an IVR solution can be of extremely important . A company advantage a plenty of benefits using the IVR solution.



Hotel

One of the most innovative and adaptable functions of technology in the hospitality industry is the Interactive Voice Response, or IVR, system.The IVR solution can do productive work at the same time IVR can answer all question of the customer queries.


Real Estate

It is difficult to finding a new house. The real estate sector is obviously the most insecure and filled, which raise the reference of adapting to IVR solutions even more.


Air Lines

When a traveler can’t find answers online or need support to work through complex matters, the IVR system can be a very important Channel. About 15 percent of all tickets bookings by IVR, and that is about 250 million tickets.


E Commrace

Interactive voice response (IVR) is an essential tool to make it come true to helping customers find information more quickly. IVR system can offer many enriching function that increase the self-services experience.


Currier

Interactive voice response (IVR) an important channel in this sector. By IVR customers can get information about their product Currier service.


Event Organizer

Your organization wants to confirm attendance at event or a conference. By IVR they can confirm about audience. Now any event organizers can perform the event very ease, with ability, and in a resource-friendly manner.


Insurance Company

Interactive voice response (IVR) Is very much essential part for an insurance company. Customers has so many quires regarding their , Account and policy information, policy updates, Status Inquiry, Payment Reminder, Proof of Insurance etc and they can get their information easily.

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