customizable call center software is easily

2019-12-11


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iHelpBD is a smart way to get rid of call center problems. iHelpBD’s call center software is easily customizable, that is why we have clients in different sectors. iHelpBD has a dedicated support team that provides 24/7 quality service to all its valuable customers. Our programmers are capable of making call center software according to customer demand. Some of our unique features are:
• WebRTC
• skill-based routing
• Ticketing (complain management system)
• CRM
• Real-time Monitoring android apps
• OBD IVR broadcast
• IVR based self-service
• Customer satisfaction survey (CSAT)
• 3rd party Customer data integration (Oracle, NSSQL, DB2)
• Agent performance analysis (KPI)

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