Get the best features of contact center solutions to manage unified customer interactions across Voice & Digital channels
Multiple channels, one platform for communication Customers have more ways to interact with businesses than ever before. icontact allows you to connect with your customers through multiple channels.
Call center CRM software lets contact center agents access information quickly – and in real-time – to supply customers with relevant information during telephone and other support channels. With this knowledge on-hand, agents – and customers – can save time that would otherwise be spent collecting the same information a customer had already provided previously.
unlimited records, Email, sms integrations ,call center, Free custom fields, Free quotes & invoices, integrations (RestAPI)
Customers want the ability to contact companies via their methods of choice. Your call center needs to connect with customers through their preferred channels, integrating all Voice, SMS, Email, Chat, Social, and other touchpoints and channels into one platform.
Call center CRM (customer relationship management) are software solutions that help call center agents to access the right information and knowledge about a customer's history to improve the overall customer experience.
An IP-PBX acts as the central switching system for phone calls within a business. IP PBX systems handle internal traffic between stations and act as the gatekeeper to the outside world. The initials PBX stand for Private Branch Exchange, a very old fashioned term for a system that has evolved significantly over the past century