The Advanced IVR (Interactive Voice Response) is a feature that allows a computer greeting system to receive incoming calls and directs them to the appropriate department or extension. Using IVR Solutions you can automate common customer interactions. Also, customers can easily access the information they require even after the normal office hours when your agents are not available. It handles 100% of calls 24/7, reduces waiting time to zero and offers predefined answers to the most common requests. The caller simply navigates the customized menu through the use of voice and the telephone keypad. IVR System is now a time tested tool for inbound inquiries notifications with the ability to collect customers' responses and enable a 2-way interaction. You can reduce the burden on your agents in the call center by using our IVR as so many of the incoming calls are resolved automatically through IVR interaction and only complex issues are transferred to the appropriate agent in the appropriate department. Our IVR provides agents with real-time preview and context of call hence enable agents to resolve issues efficiently thus improving customer satisfaction levels. IVR provides them with a tool for the automatic first interaction with their customers which like this professional and elite business experience. Benefit from advanced automated features that are seamlessly integrated into the API