Fast, easy and affordable social media query management software now available in Bangladesh
Social is a simple, easy to learn social media query management software that helps entrepreneurs, freelancers, and business teams to helps businesses monitor and respond to inquiries, comments, and mentions across various platforms on daily bases
iSocial features that solve social media challenges for every industry, every day
Monitoring and Listening
Our social media query management software is essential for managing brand presence and engaging effectively on social platforms. These track brand mentions, hashtags, and keywords across the channels. iHelpBD’s tool provides real-time updates and analytics to gauge brand perception. Focus on understanding audience sentiment and broader trends. It analyzes conversations beyond direct mentions to uncover insights for strategy adjustments.
Read MoreInbox Management
It’s crucial for businesses to manage social media inboxes efficiently without tools to handle customer queries effectively. iHelpBD’s tools are known for its feature-rich unified inbox that consolidates messages and interactions. We also offer innovative features for managing messages, enhancing customer service, and facilitating team collaboration. It provides tools for managing both private and public messages across various social platforms, optimizing engagement. Organizes social accounts by brand, making it easy to manage interactions and respond promptly.
Read MoreAutomated Responses
Automated responses are crucial for efficiently managing social media queries. Our social media query management software provides features for setting up automated moderation rules and responses, ensuring prompt interaction with audiences.
Read MoreTagging and Categorization
Effective tagging and categorization are essential for organizing and managing all the queries efficiently. Social media query management software offers robust features for tagging and categorizing interactions, helping teams manage and prioritize conversations effectively. It also provides advanced filtering and tagging options, allowing users to customize their inbox views and prioritize important conversations which categorize and tag content for scheduling and publishing across various platforms.
Read MoreIntegration with CRM
Integrating social media query management tools with Customer Relationship Management (CRM) systems enhances customer engagement and operational efficiency. Social CRM integrates all the channels into CRM platforms, allowing businesses to manage interactions, queries, and customer data from social media alongside traditional CRM functionalities. Integrating it with CRM enables businesses to track customer interactions across channels, respond promptly to queries, and gather valuable insights for personalized customer service.
Read MoreAnalytics and Reporting
These enable understanding performance metrics, optimizing strategies, and improving engagement. Social media query management tools like i-Social offer robust analytics features. These include demographic insights, content performance reports, reach analytics, and sentiment analysis. It provides comprehensive analysis on engagement metrics, hashtag performance, audience growth, and competitive benchmarking. They help marketers track campaign effectiveness and adjust strategies in real-time.
Read MoreTeam Collaboration
Effective team collaboration is essential in managing smooth workflows and ensuring cohesive strategies that enable team members to work together efficiently.
Read MoreWhy iSocial is different from others?
360 degree customer performance view
It refers to a complete overview of customers that derived from collected data through various touchpoints. This view integrates data interactions, customer inquiries, purchase history, and other relevant sources to create an overall profile of each customer.
Demand customer support
It allows businesses to provide immediate assistance through all channels. This feature also enables customers to reach out help or information faced in real-time, and businesses can respond quickly to address their inquiries, concerns, or issues.
Customizable base on needs
It allows organizations to utilize the processes they want to improve, and achieve better outcomes by aligning technology with their specific requirements and objectives.
Easy to use with no training
Typically it involves ingrowing user interfaces, clear navigation, and minimal learning curves.
Why to Choose iHelpBD’s Software?
iHelpBD creates a revolutionary platform that sound merges all major channels such as Facebook, WhatsApp, and Instagram into a single, cohesive portal.
Connectivity
iHelpBD's software portal acts as a vital bridge between customers and business personals, allowing for efficient control over multiple platforms from one centralized interface. This integration facilitates real-time conversations, enabling businesses to reach their customers swiftly and effectively.
Portal Analyze
It advanced functionality analyzes customer interactions and online behavior, which allow businesses to adopt a targeted approach, ensure marketing efforts are highly effective, with promotional messages reaching the most relevant audiences, significantly increasing the chances of converting interactions into sales.
User-friendliness
In addition to the aforementioned facilities, iHelpBD offers an array of features designed to be exceptionally user-friendly for both business agents and business owners. This can trim operations and enhance efficiency within the business.
Customization
We provide fleshy customization options, which enable businesses to gear their specific needs. They can create new user accounts, assign roles, and set permissions, and ensure that every team member has the appropriate level of access and responsibility.
Ticket Management
t permits businesses or individuals to maintain time periods and ensures high-quality customer service. At the same time it also helps managing capabilities, monitoring KPI, and control over their operations, encouraging a productive and responsive business environment.
FAQ
Does iSocial support integration with multiple social media platforms?
What are the benefits of using social media management software?
Efficient Handling of Activities:
It enables easy handling of many activities such as planning, posting, scheduling, monitoring, and analyzing marketing tactics.
Unified Interface:
Using only a single interface, businesses can manage all their tasks peacefully, and can save their time by avoiding the need to switch between multiple platforms.
Enhanced Planning and Execution:
It facilitates better planning and execution of engagement strategies which can effectively lead and improve brand visibility.
Optimized Workflow:
With the planning, scheduling, and monitoring it optimized workflow, allowing business to maintain consistency and organize social presence.
Data Analysis:
Through built-in analytics and reporting features, our tool enables analyzing the performance of social media efforts. Also identify trends, and make informed decisions to optimize strategies.
How to evaluate social media management software?
Technical Assistance:
Choose a solution with responsive support via email, social channels, or phone.
Reporting and Analytics:
Prioritize platforms offering in-depth custom reports, reach, impression stats, and audience insights for effective performance tracking.
Pricing Plan:
Look for solutions with varied plans, affordability, and a free trial period to assess suitability before committing to a subscription.
Transparent Pricing:
Opt for providers with transparent pricing structures to build trust and ensure no hidden costs impact budgeting.
Audience Engagement:
Seek tools emphasizing social listening and monitoring capabilities to track brand mentions and engage with followers effectively.
User Experience:
To ensure everyday's uninterrupted operation choose a user-friendly solution with a simple interface.
What is the purpose of iSocial by iHelpBD
Can freelancers benefit from using iSocial?
What is the purpose of iSocial by iHelpBD?
What is Social Media Query Management Software or tools?
iHelpBD's software allows users to::
Schedule Posts:
Plan and schedule content across various platforms in advance for better consistency and efficiency.
Monitor Engagement:
Keep tabs on mentions, shares, comments, and likes to determine sentiment and even audience interactions with every activity.
Analyze Data:
SSecure insights of the performance through metrics such as reach, impressions, clicks, and conversions.
Manage Multiple Accounts:
Handle multiple accounts from one dashboard, simplifying account management and coordination.
Agent evaluate:
It helps management to understand how well they keep to company standards, provide quality service, and meet customer needs.
Software for the next generation
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