CRM Based Call Center Solutions
A Call Center CRM (Customer Relationship Management) system is a software that helps manage customer interactions particularly for call centers. It stores customer data and history of interactions, allowing agents to provide quality service and specify interactions. This can lead to increased customer satisfaction and retention rates.
Features of iHelpBD’s CRM Solution
The most common features of our software solution are - lead management, contact management, client profiling, customer service management, project management, workflow automation, integration with other platforms, 360-degree customer view, analytics etc.
Lead Management
With iHelpBD, you can personalize your outreach by having easy access to all of your leads' important information in one place. Lead management and generation are aided by our CRM service. As an effective lead management software, iHelpBD automates routine sales tasks to save time and speed up deal closure. It helps create the sales funnel and conduct additional follow-ups.
Contact Management
Our CRM software facilitates contact management by centrally organizing customer data; this includes both basic information like your name and address and more in-depth information like your statistical analysis.Additionally, it records customers and agents’ interactions. You can use our customer relationship management software to track the lead's engagement with your email and website.
Client Profiling
Our CRM software helps you to avoid spending time searching through files and records to find the information you need to close deals and follow up with customers by conducting client profiling. We store all data in a single database, which makes it simple to manage all data from a single location and makes it quick to access across agents and other teams.For example, a customer profile for a client could include information like age, gender, location, purchase history, and website activity.
Customer Service Management
Our software can help businesses to manage customer support requests and track customer issues through to resolution. For the better management of customer service, iHelpBD’s software solution typically includes tools and functionalities that allow call center agents to efficiently and effectively manage customer interactions and relationships.
Project Management
We, iHelpBD can assist you with project management, which is a crucial feature for many businesses with its customer relationship management software. It’s a comprehensive set of tools for creating, executing, analyzing, and optimizing multichannel marketing campaigns provided to marketing professionals. There are numerous advantages to ensuring that all project -related information can be tracked throughout a project and shared between sales and delivery teams, including opportunities for upselling. With CRM, you can undoubtedly portion your crowd in light of the previously determined criteria and make a robotized showcasing effort to speak with closely involved individuals or clients across different channels (like email, chatbots, calls, online meeting, and so forth.). to talk to one another.
Workflow Automation
Interactive dashboards that can be customized with visual design tools (for example, overall call performance, snapshots of the current health of the sales funnel, team KPIs, sales forecast, or lead generation overview) are included in our full-featured CRM solutions. You can use them to create a variety of reports to monitor and evaluate your campaigns' effectiveness. Other data providers and solutions, as well as IT environments, can be easily integrated with our modern CRM solutions.
360 Degree Customer View
Our CRM software has workflow automation which involves automating the sequence of steps involved in a particular business process, such as lead generation, sales, or customer service. Additionally, The solutions' capabilities for workflow automation significantly broaden their application and, in many instances, make it possible to automate enterprise-grade workflows, including intricate back-office procedures. For example, a typical sales process might involve qualifying leads, sending follow-up emails, and scheduling appointments with potential customers.
Analytics
Interactive dashboards that can be customized with visual design tools (for example, overall call performance, snapshots of the current health of the sales funnel, team KPIs, sales forecast, or lead generation overview) are included in our full-featured CRM solutions. You can use them to create a variety of reports to monitor and evaluate your campaigns' effectiveness. Other data providers and solutions, as well as IT environments, can be easily integrated with our modern CRM solutions.
Ticket based issue resolution
A Customer Relationship Management ticketing system combines capabilities that efficiently manage client issues and interactions.
- Tracking: It captures buyer inquiries or complaints as tickets.
- Centralized Communication: It centralizes customer communication, allowing agents to track, prioritize, and solve it effectively
- Enhancing: CRM integrates customer data that allows agents to provide personalized and accurate support.
- Performance Measurement: Businesses can measure support team performance based on ticket resolution metrics
Social Media Management
It refers to the merger of social media tools into Customer Relationship Management (CRM) systems that enables businesses to organize across social media platforms effectively.
- Integration: To monitor, engage, and analyze social media interactions CRM systems are enhanced alongside the features.
- Monitoring: With the CRM interface Businesses can track mentions, comments, and messages across various social media channels
- Engagement: It facilitates direct interactions with customers on social platforms which enable time, responses and relation-building.
- Analysis: CRM collects data from social media that provide insights of customer behavior, preferences, and sentiment.
Multichannel communication
It capables a to interacting with customers across various communication channels such as phone calls, emails, social media, SMS, and more.
- Integration: With an unified interface, allowing agents to manage interactions efficiently.
- Incessant Conversations: With multichannel communication, conversations remain seamless, regardless, ensuring continuity and keeping consistency.
- Increase Productivity: Agents can manage queries and resolve issues accurately observing all communication history and data from a single platform.
- Improved Customer Experience: Quick responses and personalized interactions will benefit clients via multichannel communication.
Complaint Management
In an efficient way it includes CRM system handling and resolving buyer complaints.
- Centralized Platform: It serves as a centralized platform for logging, tracking, and managing clients complaints.
- Workflow Automation: Complaint management software automates complaint resolution processes.
- Data Analysis: The systems analyze complaint data to identify issues or trends, allowing businesses to address root causes and prevent future complaints
- Customer Engagement: CRM enables personalized communication with customers during the complaint resolution process that assure customer satisfaction and loyalty.
By having all these services in one platform, we try to make your job easier. The best thing about our solutions is that it can be used by almost any part of an organization. It aids in improved management of internal processes and external relationships.
Integration with Other Platforms
CRM integration is the process of connecting your Customer Relationship Management (CRM) software with other applications you want to use in your business. iHelpBD’s integration solution makes your CRM accessible from anywhere rather than being tied to a desk or computer This allows data to flow freely between these applications, giving you a complete view of interactions and smooth workflows. Agents can effectively track progress and allocate resources. It can also integrate with other business systems, such as accounting software, inventory management software, facebook and ecommerce platforms.
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