Omnichannel Contact Center Solutions
Get the best features of contact center solutions to manage unified customer interactions across Voice & Digital channels
Our Solutions
Call Center Software Solutions
icontact call center solution is built directly into their multi-channel help desk, Experience on the fly integrations with Agent toolbars & pre-built connectors for leading third-party CRM .
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IP-PBX Solutions
IP PBX systems Unified Communications System or business phone system, handle internal traffic between stations and act as the gatekeeper to the outside world.
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Advanced IVR Solutions
Advanced Interactive Voice Response (IVR) is a web-based system used for building complex call handling and messaging solutions.
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All communication channels in one place
Using one platform now business ca interact with customers over different channels which is first time ever. iContact allows you to connect with your customers through multiple channels.
CRM Based Call Center Software
Call center CRM software lets contact center agents access information quickly – and in real-time – to supply customers with relevant information during telephone and other support channels. With this knowledge on-hand, agents – and customers – can save time that would otherwise be spent collecting the same information a customer had already provided previously.
Basic features
unlimited records, Email, sms integrations ,call center, Free custom fields, Free quotes & invoices, integrations (RestAPI)
Omnichannel Communications Call Center
Customers want the ability to contact companies via their methods of choice. Your call center needs to connect with customers through their preferred channels, integrating all Voice, SMS, Email, Chat, Social, and other touchpoints and channels into one platform.
CRM
Call center CRM (customer relationship management) are software solutions that help agents to access the right information and aknowledge clients history to improve the overall experience.
IP PBX
An IP-PBX acts as the central switching system for phone calls within a business. It's systems handle internal traffic between stations and act as the gatekeeper to the outside world. Initially it's stand for Private Branch Exchange, a very old fashioned term for a system that has evolved significantly over the past century
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Software for the next generation
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