Omnichannel CRM software aims
to create a smooth and consistent customer experience across all
communication channels. This means that customer information is unified
and accessible across the platform, regardless of the channel used for
interaction in the call center solution.
iHelpBD's Omni-Channel CRM Software
is offering a comprehensive Customer Relationship Management (CRM)
solution that integrates Voice Call, Email, SMS, Facebook, WhatsApp,
Lead Management, Sales Tracking, and Complaint Management all within a
single platform. It is tailored for not only Bangladesh but also other
countries across the world!
Imagine having all your customer interactions and management tools
combined into a single platform! iHelpBD's OmniChannel CRM Software is
your go-to solution for handling Voice Calls, Emails, SMS, Facebook,
WhatsApp, Lead Management, Sales Tracking, and Complaint Management, all
in one place. This all-in-one approach ensures that your team can manage
diverse communication channels efficiently, saving time and resources
throughout Bangladesh and internationally!
Voice Call Management:
Anyone can effortlessly handle customer calls with the Voice Call
Management feature. Employees can monitor and analyze call data, track
customer interactions, and ensure that no leads or issues fall through the
cracks. Its user-friendly interface will make it easy for your team to
handle calls effortlessly, operating post-call surveys, queue position
identification, and ability to record the call and providing a superior
customer experience. Even for many
call center services in Bangladesh, companies use our Omnichannel CRM.
Email and SMS Integration
You can manage your email and SMS communications with iHelpBD's CRM
software. Our Omnichannel CRM integrates easily with your existing email
and SMS platforms, putting targeted messages, responses, and campaigns at
your fingertips. With the email integration, compose beautiful emails,
track engagement, and watch customer relationships to build, one
interaction at a time. The SMS integration feature allows for instant
communication, ensuring that your messages reach your customers on-time.
Social Media Integration
In today's digital world, social media plays a vital role in customer
engagement. Our Omnichannel CRM software integrates smoothly with
Facebook and WhatsApp, allowing your team members to manage
interactions on these platforms efficiently. Such as- customers,
address queries, and build a strong online presence with ease. All the
data you have collected from various social platforms, including
WhatsApp, Facebook, and more so that you can access the complete
customer profile right next to the chat when responding to inquiries.
It will allow you to segment and personalize messages for future
marketing campaigns and assign them to the right associate according
to priority.
Lead Management
With our CRM software you can convert leads into customers smoothly with
the Lead Management feature. Track leads at every stage of the sales
funnel, assign tasks, and analyze data to optimize your sales strategy.
Even iHelpBD's CRM software empowers your team to make informed decisions,
driving business growth.
Sales Tracking
iHelpBD's Omnichannel Software will help you to monitor and analyze
your sales performance effortlessly. The Sales Tracking feature
provides real-time insights into your team's activities, helping you
identify areas for improvement and following the successful
strategies. A key step in running a business is checking in with
customers who haven't moved forward in the sales process. Our CRM
solution makes it easy for you to see all the details about each
potential sale and how your team members are handling it. This helps
you guide potential customers through the process and increase the
chances of turning them into actual customers
Complaint Management
You can address customer concerns quickly and efficiently with the
Complaint Management feature. This software also allows your team to
create
tickets and
track customer complaints, ensuring that no issue goes unresolved. And
strengthen customer relationships by demonstrating your commitment to
excellent service.
iHelpBD wants to make your work easier by putting all these services in
one place. Our Omnichannel CRM system is very flexible and can be used
for many different jobs in a company. It helps with work inside the
company and how the company deals with people outside. Whether you work
in sales, business development, marketing, customer service, or
recruiting, it can help you manage things better and make customers
happier.
Clients
Educational, healthcare, start-ups, e-commerce, logistics,
ride-sharing, real-estate, insurance, financial services, retail, non
profit organizations
and other industries are our respectful clients who inspire us to
continuously refine our platform, push the boundaries towards a future
where every interaction is meaningful and every relationship matters. It's
your time to see how it can make your work smoother and more productive!
